Small businesses can thrive because of their satisfied clients’ recommendation and word-of-mouth advertising. On the other hand, these small businesses will also have to deal with clients’ bad-mouthing them through online forums and blogposts especially when these customers were unsatisfied with their services.
After all those hard work, expenses with advertising, display banner stands, networking online and offline, being extra nice to people and working long hours only to be destroyed by a post or a tweet. That’s.so.sad.
I’m not sure if I like the way online communities “talk” about some topics, whether in a good light or otherwise. Some people post things online that go viral and make things worse instead of having two conflicting ideas meet in the middle. The kuyog or online mob mentality is also something which no one wants to be at the receiving end.
I guess, it has to be a two-way street, don’t join online mob mentality so you won’t be the subject of one.
Of course, there’s no stopping others saying what they think and stating their opinions but in doing so, WE should proceed with caution lest we hurt others without knowing what the real score is all about.